A distribution business can look healthy for a surprisingly long time while nothing is being sold.
Shipments go out. Invoices get paid. The revenue line in your regional P&L grows. Then somewhere in the second year the reorders stop, and you discover the partner has been sitting on most of what you shipped since launch. Nobody lied. You were just reading the wrong number.
Sell-in, sell-out, sell-through
Your P&L is built on sell-in. The business is built on sell-out. In a domestic business the gap between them is a few weeks. In cross-border distribution the gap can be most of a year, and the whole risk of the relationship lives in that gap.
Why the standard benchmark misleads you
Look up sell-through benchmarks and you will find something like this: a monthly sell-through rate of 80% or higher is excellent, and anything below 40% signals a problem — calculated as units sold in the period divided by units on hand at the start of it (inFlow Inventory).
That benchmark is built for a retailer buying into a season. It is close to useless for judging a new distribution partner in a new market, for one structural reason: a cross-border distributor cannot run at 80% monthly sell-through without going out of stock permanently. Their job requires holding buffer inventory a retailer never holds.
Applying a retail benchmark to a distributor produces one of two wrong answers. Either you panic in month three at a number that was never achievable, or you accept "it's still early" with no idea when early ends.
Where the honest read actually starts
A distributor entering a new market with a new brand needs to hold roughly three months of safety stock. That is not padding; it is what protects against a single delayed shipment killing the listing ranking they spent the launch budget building.
On top of that sits the replenishment cycle, and this is where brand-side planning is most often wrong — because people plan on sailing time. Sailing time is the smaller half. Maersk's own transit guidance puts the US-to-Singapore lane at 15–25 days port to port but 27–46 days door to door, attributing the difference to customs clearance and loading/unloading (Maersk). On short intra-Asia lanes the sailing leg shrinks but the clearance and inbound legs do not, so door-to-door converges on roughly a month almost regardless of how close the two ports are. For cosmetics and personal care, add product registration and import-permit checks, and a month is optimistic rather than conservative.
safety stock
and clearance
actual trading
read
Three months of buffer plus roughly one month of replenishment lead time means about four months pass before the first shipment has genuinely had a chance to move. Anything measured before that is measuring your own shipping schedule, not their selling. Add a quarter of actual trading on top, and you arrive at the rule I use.
What you should see, month by month
| Month | What you should see | What it means | Action if it's off |
|---|---|---|---|
| 1–2 | Landing, registration cleared, listings live | Nothing about demand yet | If listings aren't live, this is an execution problem, not a demand one — escalate now, it is the cheapest month to do it |
| 3–4 | First sell-out data; single-digit to low-teens cumulative sell-through | Buffer stock is still being absorbed | Do not read demand from this. Read data quality: can they give you sell-out at all? |
| 5–6 | Cumulative sell-through climbing into the 20s–30s; a reorder conversation starting | The launch push is converting or it isn't | No reorder conversation by month six is the leading indicator. It arrives before the bad number does |
| 7 | Cumulative sell-through ≥ 40% | First honest read on demand | Below 40%: stop the next shipment and diagnose before you ship more |
| 8–12 | Reorder cadence stabilising; sell-through trending up quarter on quarter | The business is real | Flat sell-through with a rising SKU count means they are solving a range problem that is actually a demand problem |
The most useful line in that table is the month-six one. The reorder conversation is a leading indicator; the sell-through number is a lagging one. A partner who is selling starts talking about the next shipment before you ask. A partner who is not gets quiet, and the quiet arrives a full month before the data does.
Make the reporting a contract term, not a favour
You cannot run this test if you cannot get the data, and you will not get the data by asking nicely in month five. Put it in the distribution agreement as a numbered clause with a monthly delivery date.
Not quarterly, not aggregated. Aggregated data hides the SKU carrying everything.
At the distributor, split between warehouse and in-transit. Without this, sell-through cannot be computed at all.
Online platform / offline retail / wholesale. A partner selling only to sub-wholesalers has moved your inventory without building your brand.
Average selling price after promotions, not list price. This is where price architecture erodes first.
Reporting obligations with no named owner are reliably the first thing to lapse.
If a candidate partner resists these five during negotiation, that resistance is itself the finding. Every distributor with a functioning operation already produces this data for themselves. Refusal is not a systems limitation; it is a preference for you not to have it. This belongs alongside the rest of the pre-signature work — see How to Evaluate a Distributor Before You Sign.
When the number is bad
The reflex is to reach for the contract. That is usually the wrong first move, because "sell-through below target" is an outcome, not a diagnosis. Three very different problems produce the identical number.
Distinguish them before you escalate. The remedy for the first two is a joint plan; the remedy for the third is an exit — and starting with the exit when the answer was price is how brands burn a partner they will need again.
The short version
Sources
- inFlow Inventory — What is sell-through rate
- Linnworks — Sell-in vs sell-through
- Maersk — Quick guide to ocean freight transit times
Cases are drawn from real appointments with countries, companies, brands, individuals and proprietary figures removed; only the structure remains. This is not legal advice.
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